Netflix Capabilities and Core Competencies
1. Some of Netflix’s capabilities and core competencies are mentioned in this case. Using the firm’s Web site (www.netflix.com) and other information sources, see if you can identify additional capabilities and core competencies. Do you think the core competencies mentioned in this case and/or the ones you found are valuable, rare, difficult to imitate, and nonsubstitutable and as such, are also competitive advantages? Why or why not?
2. What do you believe are the primary competitive challenges facing Netflix today? What capabilities and core competencies does the firm require to successfully deal with those challenges?
3. Using the value chain, use the primary activities and support activities to determine where Netflix creates value. In which primary activity and which support activity do you believe the firm creates the largest amount of value for customers? Why?