Company productivity and quality problem: secretarial pool
November 5th, 2022
You are a consultant who has been called in to deal with a productivity and quality problem in the secretarial pool of the Whole World Encyclopedia Company. The pool consists of eight word-Processors operators who serve a staff of about forty full time professional write3rs. The writers turn in their work roughly typed, handwritten, or on audiocassettes. The writers have been complaining about poor word-processing service for some time, and the company h as finally decided to look into the problem…. (SEE ATTACHMENT)